Terms and Conditions

I. Information about the merchant

Sole limited liability company with trade name "ITA AUTO" EOOD is registered under the Commercial Law of the Republic of Bulgaria, entered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency with UIC 206310463, with its seat and management address: Bulgaria, Smolyan region, Dospat municipality, city of Dospat, postal code 4831, 6 Trakia St., registered under the Value Added Tax Act with No. BG206310463, contact phone: 0878707055, e-mail address: avtomixbg@abv.bg, website: www.avtomix.bg.

Phone numbers are paid, and for calls from a mobile phone, charges depend on the customer's tariff plan, including the use of free minutes, if such are included.

Contact with the specified phone numbers can be made on working days and within working hours:

Monday – Friday: 08:00 – 19:00
Saturday and Sunday: 09:00 – 18:00

Address of the commercial site of "ITA AUTO" EOOD:

Bulgaria, Smolyan region, Dospat municipality, city of Dospat, postal code 4831, 6 Trakia St.

The online store at www.avtomix.bg is owned and offers products on behalf of the seller – "ITA AUTO" EOOD.

II. General provisions

These General Terms and Conditions govern the rules and conditions under which visitors to the website www.avtomix.bg have the right to use the site and its applications for the purpose of concluding a contract for the sale of products offered in the online store.

Please read these General Terms and Conditions carefully. Every user of the online store at www.avtomix.bg is deemed to be familiar with, understand, and accept these General Terms and Conditions.

The General Terms and Conditions come into force from the moment they are published on the website www.avtomix.bg.

III. User profile registration

The website with the domain www.avtomix.bg can be freely browsed by visitors without registration.

Registering a user profile on the site is not a mandatory condition for purchasing products from the seller's online store.

Profile registration is a voluntary action by users to facilitate the use of the online store of "ITA AUTO" EOOD. Upon registration, users will be asked and requested to agree to these General Terms and Conditions for using the online store.

During profile registration, personal data is collected in accordance with the Privacy Policy.

Upon registration of a user profile, users will be given the opportunity to subscribe to receive marketing electronic messages from "ITA AUTO" EOOD, related to products, promotions and exclusive offers, as well as other information that the company considers useful for its registered users.

Upon visiting the site, the user will be informed about the use of tracking technologies (cookies) and will be invited to familiarize themselves with the Cookie Policy and to define the scope of their use.

1.1. Registration

When registering a user profile, the user clicks the "Create new user" button and fills out the registration form.

Mandatory fields are marked with a red asterisk in the upper right corner of the respective field.

To complete the registration, the user must consecutively check:

I accept the GENERAL TERMS AND CONDITIONS;
I accept the Privacy Policy;
I accept the Declaration of Consent for Personal Data Processing.

1.2. User obligations

The user undertakes to provide true, accurate, up-to-date, and complete information when filling out the registration form.

Upon registration, the user voluntarily provides the required personal data. The seller may change the volume of personal data required for registration in the online store at any time.

The user is obliged to review, correct, supplement, and update the personal data provided by them and to notify the merchant of any changes thereto as soon as possible.

The merchant is not liable if the user fails to fulfill this obligation.

The merchant provides users with the opportunity to review, correct, and update their personal data through their user profile.

Upon registration, the user specifies an email and password for profile access.

The user bears full responsibility for the security of their email and password, as well as for the actions of third parties using this data.

The user should end each session by logging out of their profile to protect personal data.

In case of suspected unauthorized access, theft, or loss of password, the user should immediately notify the merchant.

A user profile can be closed at any time at the user's request.

Order without registration

Orders and contracts for sale can be concluded without user profile registration, in which case it is mandatory to fill in all necessary fields for the order.

The user undertakes to provide true, accurate, up-to-date and complete information.

The merchant is not liable if the user provides false, inaccurate, outdated, or incomplete data.

When placing an order without registration, personal data is also collected in accordance with the Privacy Policy.

When the user provides false, inaccurate, outdated or incomplete data, the merchant has the right to:

request provision of accurate and up-to-date information;
close or delete the relevant information;
deny access to some or all of its services.

The merchant is not responsible for improper order fulfillment or other consequences arising from false, inaccurate, outdated, or incomplete data provided.

IV. Order. Conclusion of the contract

Distance contracts concluded between "ITA AUTO" EOOD and the user are considered binding after the order confirmation, including partial confirmation, by "ITA AUTO" EOOD.

1. Order placement procedure

1.1. Adding products

The user can place an order by adding selected products to the online store by clicking the "Buy" button.

The order can be completed after visiting the "Cart" section, where the list of selected products is located, and after performing the following steps:

Clicking the "Payment" button;
Choosing a delivery address from among:
- "Delivery to address";
- "Delivery to courier office";
- "Use a different billing address".

After filling in the mandatory fields, marked with a red asterisk, the user clicks the "Save and continue" button.

Next is the selection of a delivery provider by checking a box and clicking the "Save and continue" button, after which the selection of a payment method follows:

Cash on delivery;
Bank transfer;
DSK Bank – card payment.

In the "Note to order" field, the user can enter free text.

To complete the order, the user must sequentially check:

I accept the GENERAL TERMS AND CONDITIONS;
I accept the Privacy Policy;
I accept the Declaration of Consent for Personal Data Processing.

The order is finalized by clicking the "Complete order" button.

1.2. Order registration confirmation

After completing the order, the client automatically receives an email notification at the specified email address, informing them that the order has been registered.

Receipt of this message does not mean that a contract has been concluded between the client and the seller.

1.3. Seller's confirmation

After processing the order, the seller sends a confirmation to the buyer's email address.

1.4. Out of stock

When the seller cannot fulfill its obligations due to a lack of availability of the ordered products, it notifies the user by email.

1.5. Partial confirmation

The seller has the right to partially confirm the order.

In this case, the user must give consent for the partially confirmed order.

From the moment of confirmation of the order or its partial confirmation, accepted by the user, rights and obligations arise for both parties.

2. Order modification

The user has the right to edit, correct, and change all order details through the site's functionalities until the "Complete order" button is clicked.

By completing the order, the buyer expressly accepts that upon confirmation by the seller, they are obliged to pay the corresponding price.

3. Order processing

Received orders are processed by the employees of "ITA AUTO" EOOD as soon as possible, but no later than 7 working days after their receipt.

The seller has the right not to confirm an order when:

the data is incomplete or incorrect;
the products are no longer available;
other objective circumstances exist.

In these cases, "ITA AUTO" EOOD notifies the customer at the specified e-mail address, stating the reasons for the full or partial refusal.

4. Product information

The products offered for sale by "ITA AUTO" EOOD are presented on the website.

For each product, the following are provided:

key characteristics;
nature of the product;
additional information to facilitate the user's choice.

Product images are illustrative, and the actual delivered product may differ from the images shown.

5. Prices

A selling price is indicated for each product.

All prices:

are in Euro (EUR);
include VAT;
include all legally due taxes and fees.

The indicated prices do not include delivery costs.

Delivery costs are paid separately by the buyer.

"ITA AUTO" EOOD has the right to change prices at any time without prior notice.

The buyer pays the price valid at the time of finalizing the order.

6. Additional confirmation

The merchant may request additional confirmation of the order or information necessary for its execution, including by phone or email.

If the user does not provide the requested information within the specified period, the distance selling contract is considered terminated without the need for additional notification.

In this case, the seller is not responsible for non-fulfillment of the order.

7. Language of communication

All communication between the user and the merchant regarding the conclusion of a distance contract is conducted in Bulgarian.

8. Personal data storage

The terms for storing users' personal data are defined in the Privacy Policy of "ITA AUTO" EOOD.

9. Contract storage

The contract is stored by the merchant for its term and until all financial relations between the parties are finally settled, as well as until the expiration of the applicable limitation periods.

In the event of a legal dispute, the contract may be stored for a longer period until its final resolution with a legally binding court or arbitration decision.

V. Payment terms for product purchase

The price of the order, which includes the product price and additional delivery costs, can be paid in one of the following ways:

1. Cash on delivery

Payment is made upon delivery of the product, when the courier visits the address specified by the user and hands over the product to the user or an authorized person.

The order price is paid to the courier upon receipt of the product against a fiscal receipt or document contained in the shipment.

Purchased products are handed over to the buyer or an authorized person only after full payment of the due amount for the product and delivery.

2. Bank transfer

Payment can be made by bank transfer to the bank account of "ITA AUTO" EOOD within 2 (two) business days after the order confirmation by the seller.

When paying by bank transfer, "ITA AUTO" EOOD is not responsible for bank fees, commissions, exchange rate differences, or other expenses charged by the user's bank.

The user bears full responsibility for communication with their bank regarding any problems encountered during payment.

When the user has chosen bank transfer payment and the full due amount has not been received in the bank account of "ITA AUTO" EOOD within 2 working days after order confirmation, the contract is considered automatically terminated without the need for further notification.

In this case, the merchant is not obliged to fulfill the order and is not responsible for its non-fulfillment.

VI. Delivery

Before finalizing the order, the buyer chooses the method of receiving the ordered products:

via courier delivery to a specified address;
via delivery to a courier office.

Courier company employees deliver the ordered products to the address or office specified by the user.

The price of delivery within the territory of the Republic of Bulgaria varies between 3 and 50 BGN (€25.56) for standard parcels up to 10 kg.

The ordered products are delivered via the courier company "Speedy" AD (SPEEDY) to a specified address or office within the territory of the Republic of Bulgaria.

The delivery price is calculated according to:

product weight;
product dimensions;
delivery location;
customer's choice for delivery to an address or courier office.

The calculation is made according to the courier company's current tariff.

Information regarding SPEEDY's prices and services is available at:

https://www.speedy.bg/bg/domestic-services

Delivery times

Delivery time depends on:

the chosen delivery method;
the chosen payment method;
product availability;
product readiness for dispatch.

The standard delivery period within the territory of the Republic of Bulgaria is up to 7 working days from the date of order confirmation, unless otherwise agreed between the parties.

Sale periods

During major seasonal sales in:

January;
February;
up to March 15;
July;
August;
September;
October,

delivery times may be extended.

During these periods, the standard delivery time remains up to 7 business days, but depending on the workload and volume of orders, in individual cases, delivery may take up to 30 days.

Delivery may be carried out in parts.

Although the seller makes efforts to deliver within the specified timeframes, delays may occur due to unforeseen circumstances.

Risk and responsibility for delivery

The seller ensures proper packaging, transportation, and delivery of the products.

From the moment the product is handed over to the buyer or an authorized person, the risk of accidental damage or loss passes to the buyer.

Delivery check

Upon receipt of the products, the buyer or an authorized person is obliged to:

Check whether the delivered products correspond to the order placed;
Sign the documents for acceptance of the shipment provided by the courier;
For cash on delivery, also sign the payment documents.

Checking for visible defects

Upon receipt of the delivery, the user must carefully inspect the products.

If any are found:

visible defects;
damage due to transport;
damaged packaging;
quantity discrepancy;
quality discrepancy;
characteristic discrepancy;
missing accessories;
missing documents,

the consumer must immediately notify the courier and a bilaterally signed report must be drawn up between the client and the courier company's representative.

If the consumer does not perform this inspection and does not draw up a report, the product is considered accepted without remarks, and the consumer loses the right to claim visible transport damages and deficiencies.

Courier Selection

The courier companies performing deliveries are selected by the merchant.

The merchant has the right to change them at any time without prior notice to consumers.

Limitation of Liability

The merchant is not responsible for delivery delays when the reason is:

action or inaction of the courier;
force majeure circumstances;
other reasons beyond the merchant's control.

VII. Right of Withdrawal from a Distance Contract for Purchased Products

1. Right of Withdrawal

1.1.

The consumer has the right to withdraw from the distance contract.

1.2.

The consumer has the right to withdraw from the distance contract without stating a reason, without owing compensation or penalty, and without paying other costs, except for:

the costs under Article 54, paragraph 3 of the Consumer Protection Act, when the consumer has explicitly chosen a delivery method other than the cheapest standard method offered by the merchant;
the direct costs of returning the product according to Article 55 of the Consumer Protection Act.

The right of withdrawal can be exercised within a period of 14 days, starting from:

1.2.1.

The date on which the consumer or a third party designated by them, other than the carrier, received the product.

When several products are ordered with one order and delivered separately, the period begins to run from the date of receipt of the last product.

When the product consists of several lots or parts, the period begins to run from the date of receipt of the last lot or part.

2. Notification of Withdrawal

The consumer is obliged to notify the merchant of their decision to withdraw from the contract before the expiration of the 14-day period.

3. Method for Exercising the Right of Withdrawal

To exercise the right of withdrawal, the consumer can:

use the standard withdrawal form (Appendix №1 to these General Terms and Conditions);
send another unambiguous statement of withdrawal via application, phone call, visit to the commercial premises, or another suitable method.

4. Confirmation by the Merchant

The merchant immediately confirms the receipt of the notification on a durable medium (e.g., email).

The exercise of the right of withdrawal terminates the obligations of the parties under the distance contract.

5. Reimbursement of Paid Amounts

When the consumer exercises their right of withdrawal, the merchant reimburses all received amounts, including delivery costs, when the cheapest standard delivery method has been chosen.

The reimbursement is made without undue delay and no later than 14 days from the date on which the merchant was notified of the withdrawal.

The merchant has the right to withhold:

the difference in delivery value when the consumer has chosen a more expensive delivery method;
the depreciation of the product;
the depreciation of the packaging.

The amounts are reimbursed using the same payment method used by the consumer, unless the parties have agreed otherwise.

6. Inspection of the Returned Product

The merchant inspects the returned product regarding:

its condition;
preserved appearance;
the presence of all accompanying documents and accessories.

7. Return of the Product

The consumer is obliged to return or send the product back to the merchant without undue delay and no later than 14 days from the date on which they notified the merchant of their withdrawal.

The deadline is considered met if the product is sent before the expiration of the 14-day period.

8. Costs of Return

The consumer bears only the direct costs of returning the product.

When the nature of the product does not allow it to be returned by standard postal means, the consumer bears all costs of the alternative return method according to the tariffs of the chosen courier or transport company.

9. Right to Withhold Payment

The merchant has the right to withhold the reimbursement of amounts until:

they receive the product back; or
the consumer provides proof that they have sent the product back,

whichever event occurs first.

10. Risk of Return

Until the returned product is received by the merchant, the risk of accidental loss or damage to the product is borne entirely by the consumer.

11. Decrease in Product Value

The consumer is responsible for any decrease in the value of the product when it is caused by use other than what is necessary to establish:

the nature of the product;
the characteristics of the product;
its proper functioning.

The consumer owes compensation for any decrease in the value of the returned product.

12. Exceptions to the Right of Withdrawal

The provisions regarding the right of withdrawal do not apply to contracts for:

12.1.

Delivery of products made to the consumer's order or tailored to their individual requirements.

12.2.

Delivery of products which, by their nature, are liable to deteriorate or expire rapidly.

12.3.

Delivery of products which, after delivery, have been inseparably mixed with other items due to their nature.

VIII. Consumer Protection Measures, Complaints, and Commercial Warranty

1. Consumer Rights in Case of Product Non-Conformity

When the product does not conform to:

individual requirements for contractual conformity;
objective requirements for conformity;
installation requirements,

the consumer has the right:

To submit a complaint and request the product to be brought into conformity;
To receive a proportional reduction in price;
To cancel the contract.

2. Limitation of the Right to Complaint

The consumer does not have the right to dispute the conformity of the product with the contract when, at the time of concluding the contract, they knew or could not have been unaware of the relevant non-conformity.

3. Submitting Complaints

Complaints are accepted during all working hours:

at the commercial premises where the product was purchased;
through the seller's website;
at the company's registered office address.

The right to choose the place for submitting the complaint belongs entirely to the consumer.

To exercise the right to complain, the consumer may use a sample complaint form as per Appendix № 2 to these General Terms and Conditions.

4. Form of Complaint

A complaint can be submitted:

verbally;
in writing.

When submitting a complaint, the consumer should clearly, fully, and unambiguously describe the problem, as well as:

the subject of the complaint;
the preferred method of resolution;
the amount claimed (if applicable);
contact address.

After reviewing the case, the consumer will receive a written response at the specified contact address.

5. Required Documents

The consumer must attach the following to the complaint:

Cash receipt, invoice, or other document proving payment;
Finding reports, acts, or other documents proving the non-conformity of the product;
Other documents proving the basis and amount of the claim.

6. Deadline for Submitting a Complaint

A complaint regarding a product can be submitted within two years from its delivery date.

7. Minor Non-Conformity

The consumer does not have the right to cancel the contract when the non-conformity of the consumer good is minor.

8. Visible Defects upon Delivery

Upon delivery of the ordered product, if it:

has visible defects;
is damaged during transport;
has damaged packaging;
does not match the ordered quantity;
does not match the ordered characteristics;
has missing accessories;
has missing documents,

the buyer is obliged to immediately describe the found discrepancies in writing and draw up a finding report jointly with the courier or a representative of the seller.

When submitting a complaint, the consumer is obliged to provide this report.

If such a report is not presented, the consumer loses the right to claim visible defects, transport damages, shortages, or other discrepancies that could have been established upon receipt of the goods.

9. Commercial Warranty

For products for which the manufacturer provides a commercial warranty, information on the warranty conditions is specified in the description of the respective product in the online store.

The statement of commercial warranty on a durable medium is provided to the consumer no later than upon delivery of the product.

IX. Other Provisions

1. Accuracy of Information

The merchant makes every effort to ensure that the information on the website www.avtomix.bg is always accurate and up-to-date, but does not guarantee its completeness and absolute reliability.

2. Force Majeure

The merchant is not responsible for non-performance of its obligations under these General Terms and Conditions in the presence of:

force majeure;
accidental event;
other circumstances beyond its control.

This includes, but is not limited to:

disruption or restructuring of the supply chain;
delay by manufacturers, distributors, or suppliers;
lack of stock;
reduced production;
closure of factories or warehouses;
production or transport accidents;
transport restrictions;
fire;
explosion;
storm;
flood;
earthquake;
epidemic;
other natural disasters.

3. Website Accessibility

The merchant does not guarantee uninterrupted, timely, and error-free access to the website or online store, as this is beyond its control.

4. Limitation of Liability

The merchant is not responsible for:

hardware or software damage;
data loss;
other damages arising from the use of the site or its resources.

5. Copyright

Copying, public distribution, publication, or use of:

texts;
images;
photos;
logos;
graphics;
other materials,

published on the site without the explicit written consent of the merchant is prohibited.

Violators are liable under current Bulgarian legislation.

6. External Links

The website may contain links to third-party sites.

These links are provided solely for the convenience of users.

The merchant is not responsible for:

the content of external sites;
their privacy policy;
damages incurred as a result of their use.

7. Dispute Resolution

In case of a dispute, the parties undertake to first make efforts to resolve it amicably through mutual understanding and compromise.

Consumers can submit complaints to:

"ITA AUTO" LTD
UIC: 206310463
Address: Bulgaria, Smolyan region, Dospat municipality, Dospat town, PC 4831, 6 "Trakia" Str.
E-mail: avtomixbg@abv.bg

The merchant provides a written response within one month of receiving the complaint.

8. Alternative Dispute Resolution

Consumers can contact alternative dispute resolution (ADR) bodies in accordance with the Consumer Protection Act.

For online purchases, the European Online Dispute Resolution platform can also be used:

https://webgate.ec.europa.eu/odr/

9. Competent Authorities

Consumers can submit alerts to:

Commission for Consumer Protection (CCP);
Commission for Protection of Competition (CPC);
National Revenue Agency (NRA);
Commission for Personal Data Protection (CPDP).

10. Invalidity of Clauses

If any provision of these General Terms and Conditions is declared invalid, illegal, or unenforceable, this shall not affect the validity of the remaining provisions.

11. Amendment of the General Terms and Conditions

The merchant has the right to amend these General Terms and Conditions at any time.

The current version is always published on the website.

12. Applicable Law

For all unresolved issues, the current legislation of the Republic of Bulgaria applies.

X. Definitions

For the purposes of these General Terms and Conditions, the terms used below have the following meaning:

"Website"

The website of "ITA AUTO" LTD, accessible at:

www.avtomix.bg

"Online Store"

The electronic store located at www.avtomix.bg, through which it is possible to purchase products from the catalog of "ITA AUTO" LTD remotely.

"Client"

Any natural person over 18 years of age, as well as any legal entity, who has placed an order through the online store of "ITA AUTO" LTD.

"Profile"

A separate part of the website containing the information necessary for the execution of the client's orders.

"Goods" or "Products"

The items offered in the online store of "ITA AUTO" LTD.

"Order"

A request made by a consumer through the online store for selected products, along with the chosen payment and delivery method.

"Delivery Price"

The costs for delivering the products to the consumer, including value-added tax.

"Product Price"

The price for a unit or a specified quantity of product, expressed in Bulgarian leva, including VAT and all applicable taxes and fees.

The price does not include delivery costs.

"Order Price"

The total value of the product and delivery.

"Invitation to Purchase"

A commercial communication that appropriately presents the characteristics of a given product or service and its price, providing the consumer with the opportunity to make a purchase.

"Products Made to the Consumer's Order"

Products that are not manufactured in advance but are made based on the consumer's individual choice or decision.

"Manufacturer"

Any person who professionally manufactures finished products, raw materials, or components used in the production of other products, or who presents themselves as a manufacturer by affixing their name, trademark, or other distinguishing mark to the product.

Any person who professionally imports goods into the territory of the European Union for sale, rental, leasing, or other form of distribution is also considered a manufacturer.

"ITA AUTO" LTD / "Seller" / "Merchant"

"ITA AUTO" LTD, UIC 206310463.

"Courier"

A commercial company providing courier services and non-universal postal services, including transport, delivery, storage, and processing of shipments and correspondence.

APPENDIX №1

Standard form for exercising the right of withdrawal from a contract

(Fill in and send this form only if you wish to withdraw from the contract)

To:

"ITA AUTO" LTD
UIC: 206310463

Registered office address:
Bulgaria, Smolyan region, Dospat municipality, Dospat town, PC 4831, 6 "Trakia" Str.

E-mail: avtomixbg@abv.bg

I/We* hereby notify* that I/we* withdraw* from the contract concluded by me/us* for the purchase of the following products:

....................................................................................

Ordered on* / Received on*:

....................................................................................

Name of consumer(s):

....................................................................................

Address of consumer(s):

....................................................................................

Signature of consumer(s):

(only when the form is on paper)

.....................................................

Date:

.....................................................

* Delete as appropriate.

APPENDIX №2

COMPLAINT FORM

To:

"ITA AUTO" EOOD
UIC: 206310463

Registered address:
Bulgaria, Smolyan region, Dospat municipality, Dospat town, PC 4831, "Trakia" Str. № 6

E-mail: avtomixbg@abv.bg

Customer data

Name of consumer:

....................................................................................

Address:

....................................................................................

Phone:

....................................................................................

E-mail:

....................................................................................

Information about the complained product

Online order number:

....................................................................................

Product name:

....................................................................................

Size:

....................................................................................

Price:

....................................................................................

Product type:

....................................................................................

Brand:

....................................................................................

Date of defect discovery:

....................................................................................

Description of the complaint

Please describe the complaint in detail:

....................................................................................

Preferred method for satisfying the complaint

....................................................................................

Attached documents

To this complaint, I attach:

Cash receipt, invoice or other payment document;
Finding reports, acts or other documents certifying the non-conformity of the product;
Other documents proving the grounds and amount of the claim.

Signature of consumer:

(only when the form is on paper)

.....................................................

Date:

.....................................................

These General Terms and Conditions have been accepted by "ITA AUTO" EOOD and come into force as of: _____________.